Customer Advocate I (bilingual In Spanish Required)

HCSC

Chicago, IL, United States
Base: $18.00 - $31.11; bonus/equity: not specified...
Respond to telephone and written inquiries
Conduct research
Bilingual in english and spanish required
This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner

Job Summary

  • This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
  • HCSC empowers employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
  • This is a Union Role Job Summary Under supervision, this position is responsible for working on the phone all day in a call center.

Matching Summary

This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

Salary

Base: $18.00 - $31.11; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to telephone and written inquiries
  • Conduct research
  • Bilingual in English and Spanish required

Nice-to-have

  • Experience with various lines of business
  • Knowledge of medical terminology
  • Proven ability to learn quickly

Key Requirements

  • High school diploma OR GED
  • 6 months customer service experience
  • Data entry and/or typing experience
  • Interpersonal, verbal and written communication skills
  • Analytical and organizational skills
  • Independent decision making skills
  • Ability to spend approximately 90% of the scheduled time on the phone
  • Ability to sit for long periods of time

Work Rights

Not specified

Tailored Resume

Cover Letter