Applications Support Senior Analyst

Citigroup

Tampa, Florida, United States
$145,642 to $145,642; not specified; medical, dent...
Hybrid
Monitor, maintain and improve software solutions
Resolve incidents across diverse applications
Troubleshoot production outages and determine root cause
Working at Citi means joining a team of more than 230,000 dedicated people from around the globe, with opportunities to grow your career, give back to your community and make a real impact

Job Summary

  • Working at Citi means joining a team of more than 230,000 dedicated people from around the globe, with opportunities to grow your career, give back to your community and make a real impact.
  • Duties include identifying, analyzing, and documenting problems with program function, developing and executing software tests, and monitoring, maintaining and improving software solutions that support Citi’s Custody and Clearing business.
  • The role involves troubleshooting production outages, determining root cause, devising solutions for rapid service restoration, and conducting post-mortem analysis of outages.

Matching Summary

Working at Citi means joining a team of more than 230,000 dedicated people from around the globe, with opportunities to grow your career, give back to your community and make a real impact.

Salary

$145,642 to $145,642; Not specified; medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Skills & Requirements

Must-have

  • Monitor, maintain and improve software solutions
  • Resolve incidents across diverse applications
  • Troubleshoot production outages and determine root cause
  • Analyze business requirements and system capabilities
  • Analyze asset-related data and electronic trade settlement data
  • Optimize contingency procedures and develop risk reduction plans
  • Enhance systems compatibility and information flow

Nice-to-have

  • Collaborate with development, infrastructure and operation teams
  • Engage in crisis management efforts
  • Participate in product design reviews
  • Develop and maintain Production Support runbooks
  • Participate in cybersecurity fire drills
  • Identify manual touch point activities and define target plan

Key Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Math, Physics, or related field
  • 5 years of progressive, post-baccalaureate experience
  • 5 years of experience in Systems management, Integration, Optimization and Performance monitoring
  • 5 years of experience with Relational database management systems: Oracle, MS SQL server
  • 5 years of experience with OS/Hardware: Microsoft Windows Servers, MSaaS Servers
  • 5 years of experience with Scheduling tools: Autosys, Control-M, Cron job, Windows Task Scheduler
  • 5 years of experience with File/Message transfer applications: IBM Websphere MQ, Connect Direct, FTP/SFTP
  • 5 years of experience with Programming Knowledge: Shell Scripting, HTML, SQL, PL/SQL, Java, Windows PowerShell, Python
  • 5 years of experience with Software delivery: GitHub, UDeploy, OpenShift, ECS, Kubernetes
  • 5 years of experience developing and enhancing infrastructure management and data analysis dashboards using Monitoring tools: ITRS Geneos, Splunk, Tableau, Kibana and App Dynamics

Work Rights

Not specified

Tailored Resume

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