Not specified; competitive compensation + benefits...
Hybrid
7+ years customer success experience
Fluent japanese and english bilingual
Manufacturing operations or mes knowledge
The role involves managing strategic Plex Software accounts in Japan to drive adoption, retention, and measurable business outcomes
Job Summary
The role involves managing strategic Plex Software accounts in Japan to drive adoption, retention, and measurable business outcomes.
Candidates will act as trusted advisors guiding customers through their digital transformation journey while aligning solutions to business objectives.
Rockwell Automation offers a hybrid work policy requiring presence at the office Mondays, Tuesdays, and Thursdays along with competitive benefits.
Matching Summary
The role involves managing strategic Plex Software accounts in Japan to drive adoption, retention, and measurable business outcomes.
Salary
Not specified; Competitive compensation and benefits mentioned
Skills & Requirements
Must-have
7+ years Customer Success experience
Fluent Japanese and English bilingual
Manufacturing operations or MES knowledge
Executive relationship management skills
SaaS or industrial automation background
Nice-to-have
Passion for digital transformation
Data-driven decision making mindset
Cross-functional collaboration ability
Strategic planning expertise
Negotiation skills with stakeholders
Key Requirements
7+ years in Customer Success or Account Management
Fluency in Japanese and English (written and spoken)
Strong understanding of MES, ERP, or industrial automation
Experience with SaaS platforms and manufacturing technology