Skillbridge Training Program - Tier 1 Support Specialist

Hypori Inc

Remote, US
Not specified; military compensation + benefits co...
Remote
Servicenow ticket intake and documentation
Zendesk support request management
Light aws console navigation skills
This SkillBridge program offers transitioning service members real-world training in a high-growth cybersecurity SaaS environment

Job Summary

  • This SkillBridge program offers transitioning service members real-world training in a high-growth cybersecurity SaaS environment.
  • Participants will gain hands-on experience managing Tier 1 support activities using ServiceNow and Zendesk while learning relevant AWS concepts.
  • The role focuses on accurately documenting, triaging, and routing customer issues while contributing to support documentation and checklists.

Matching Summary

This SkillBridge program offers transitioning service members real-world training in a high-growth cybersecurity SaaS environment.

Salary

Not specified; Military compensation and benefits continue during program

Skills & Requirements

Must-have

  • ServiceNow ticket intake and documentation
  • Zendesk support request management
  • Light AWS console navigation skills
  • Issue escalation to Tier 2 engineering
  • Customer communication standards

Nice-to-have

  • Experience with enterprise support operations
  • Ability to contribute to knowledge base content
  • Motivated and highly trained workforce background
  • Understanding of secure mobility concepts

Key Requirements

  • Must be a transitioning service member eligible for DOW SkillBridge
  • Authorization from chain of command required for participation
  • Completion of up to 180 days of permissive duty training

Work Rights

Must be a transitioning service member eligible for DOW SkillBridge

Tailored Resume

Cover Letter