The Command Center Manager is responsible for organizing, planning, managing, scheduling, staffing, and setting goals for the 24/7 Command Center operations for the contract assigned
Job Summary
The Command Center Manager is responsible for organizing, planning, managing, scheduling, staffing, and setting goals for the 24/7 Command Center operations for the contract assigned.
This position will function as the point of contact for Site Managers and will interact with the client, as needed.
Responsible for staff recruiting, performance evaluations, training, and development of Command Center staff.
Matching Summary
The Command Center Manager is responsible for organizing, planning, managing, scheduling, staffing, and setting goals for the 24/7 Command Center operations for the contract assigned.
Skills & Requirements
Must-have
24/7/365 operation support
Track work orders
Data quality and analysis
Process improvement identification
Staff recruiting and development
Financial record monitoring
Nice-to-have
Mission driven results
Outstanding customer service
Bilingual in English and Spanish
Key Requirements
Bachelor's degree or equivalent experience
2+ years in law, social work, detention, corrections
2 years managing employees in dispatch/call center