Member Experience Manager

EōS Fitness

Rancho Cucamonga, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and development
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while ensuring facility maintenance.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk staff training and development
  • Member retention strategy execution
  • Facility cleanliness and safety standards

Nice-to-have

  • Proven fitness industry experience
  • Social media reputation management
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability
  • Team player with optimistic attitude

Key Requirements

  • CPR certification within 30 days
  • Pass background check
  • Complete EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs
  • Experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter