Become a subject matter expert for AMZL and customer service processes and systems, conducting root cause analysis and diving deep on executive escalations
Job Summary
Become a subject matter expert for AMZL and customer service processes and systems, conducting root cause analysis and diving deep on executive escalations.
Develop a thorough understanding of customer needs and pain points related to deliveries, producing white papers and presenting to senior management.
Deliver end-to-end continuous improvement programs, projects and initiatives, developing metrics and reports leading to performance improvement and leading Kaizens or auditing activities.
Matching Summary
Become a subject matter expert for AMZL and customer service processes and systems, conducting root cause analysis and diving deep on executive escalations.
Skills & Requirements
Must-have
Last mile logistics experience
Analytical thinking and problem-solving
Continuous improvement programs
Root cause analysis and corrective actions
Customer needs and pain points understanding
Stakeholder relationship building
Process implementation auditing
Nice-to-have
Subject matter expert for AMZL
Executive escalations diving deep
Innovative solution development
Lean and Six Sigma methodologies
Cross-functional collaboration
Key Requirements
Last mile logistics experience
Ability to work and think analytically
Manage multi-disciplinary projects and programs
Experience with quality control and operational excellence