El Customer Operations Manager

ABB UK

Zagreb, Croatia
Hybrid
Global customer operations strategy
Order entry and management processes
Customer case management program
You will be empowered to lead, supported to grow, and proud of the impact we create together

Job Summary

  • You will be empowered to lead, supported to grow, and proud of the impact we create together.
  • In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes.
  • Locally, you can count on: Competitive compensation: Attractive salary packages and performance bonuses.

Matching Summary

You will be empowered to lead, supported to grow, and proud of the impact we create together.

Skills & Requirements

Must-have

  • global customer operations strategy
  • order entry and management processes
  • customer case management program
  • delivery performance metrics
  • proactive leadership and coaching

Nice-to-have

  • driving operational excellence
  • continuous improvement initiatives
  • understanding non-EU market dynamics

Key Requirements

  • 4-5+ years of management experience
  • Proven leadership track record
  • Enhanced knowledge of Salesforce and SAP
  • Experience managing domestic and export business
  • Fluent in English and local language(s)

Work Rights

Not specified

Tailored Resume

Cover Letter