Etsy is seeking a Program Manager for their Customer Operations team in Brooklyn, NY, to lead high-priority initiatives that enhance operational efficiency and customer experience. The role requires strong analytical, communication, and collaboration skills, along with a background in business operations or technology
Job Summary
This role involves leading high-priority cross-functional programs that directly ladder up to Customer Operations objectives.
Candidates will act as a trusted thought partner to senior leadership while driving internal efficiency and improved customer experiences.
The position offers a competitive salary range of $107,000 to $139,000 along with equity, performance bonuses, and comprehensive benefits.
Matching Summary
Match Score: 85
Etsy is seeking a Program Manager for their Customer Operations team in Brooklyn, NY, to lead high-priority initiatives that enhance operational efficiency and customer experience. The role requires strong analytical, communication, and collaboration skills, along with a background in business operations or technology.
Salary
Base: $107,000.00 - $139,000.00; Bonus/Equity: Annual performance bonus and equity package eligible; Benefits: Competitive benefits supporting family included
Skills & Requirements
Must-have
3+ years business operations experience
Experience in technology organization
Strong analytical and program management skills
Ability to influence without reporting lines
Excellent verbal and written communication
Nice-to-have
Background in data analytics or financial analysis
Track record solving complex consumer-facing problems
Familiarity with creative problem solving
Experience balancing data with intuition
Key Requirements
3 plus years of experience in business operations, corporate strategy, or consulting
Experience within a technology organization
Proven track record distilling complex information for leadership