Product Support Specialist

Culture Amp

Melbourne, Australia
Competitive pyy; equity via employee share option ...
On-site
Global distributed team experience
Saas customer support background
Help desk system proficiency
Culture Amp is the world's leading employee experience platform revolutionizing how millions of employees create a better world of work

Job Summary

  • Culture Amp is the world's leading employee experience platform revolutionizing how millions of employees create a better world of work.
  • The role involves serving as the first point of contact for global customers via email, chat, and video conference to guide them on platform usage.
  • Employees receive equity through an Employee Share Option Program, quarterly refresh days, and a monthly allowance to support wellbeing.

Matching Summary

Culture Amp is the world's leading employee experience platform revolutionizing how millions of employees create a better world of work.

Salary

Competitive pay; Equity via Employee Share Option Program; Benefits include learning programs, refresh days, and workspace budget

Skills & Requirements

Must-have

  • Global distributed team experience
  • SaaS customer support background
  • Help desk system proficiency
  • High-velocity service environment
  • Technical communication skills

Nice-to-have

  • AI workplace tool familiarity
  • Email SSO SFTP knowledge
  • Empathy and relationship building
  • Curiosity for technical learning
  • Self-directed motivation

Key Requirements

  • Member of globally distributed team
  • Experience with help desk systems
  • Technical understanding of Email/SSO/SFTP

Work Rights

Not specified

Tailored Resume

Cover Letter