Senior Strategic Programme Manager (saas)

ZENDESK PTY

Not specified; not specified; not specified
**
Saas program management experience
Stakeholder leadership and influence
Raid tracking and governance
** Zendesk is seeking a Senior Strategic Programme Manager with extensive experience in SaaS to oversee delivery success within a major EMEA customer account. The ideal candidate should excel in managing multi-market stakeholders and possess strong program management skills, with a focus on accountability and operational excellence. The role offers a hybrid work model, emphasizing collaboration and flexibility. **

Job Summary

  • This role drives delivery success within one of Zendesk's largest EMEA customer accounts by translating strategic plans into execution.
  • The successful candidate will act as a trusted partner, influencing outcomes without direct authority while managing complex multi-market stakeholder landscapes.
  • Zendesk offers a hybrid work model requiring two days in the office to foster face-to-face collaboration and innovation.

Matching Summary

Match Score: 75

** Zendesk is seeking a Senior Strategic Programme Manager with extensive experience in SaaS to oversee delivery success within a major EMEA customer account. The ideal candidate should excel in managing multi-market stakeholders and possess strong program management skills, with a focus on accountability and operational excellence. The role offers a hybrid work model, emphasizing collaboration and flexibility. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • SaaS program management experience
  • Stakeholder leadership and influence
  • RAID tracking and governance
  • Steering committee facilitation
  • Cross-functional team coordination

Nice-to-have

  • Executive relationship building
  • Continuous improvement mindset
  • Technical literacy in SaaS
  • Agile delivery frameworks
  • Conflict resolution skills

Key Requirements

  • Fluency in English written and spoken
  • Proven technical literacy in SaaS environments
  • Strong proficiency with Asana or similar tools

Work Rights

Not specified

Tailored Resume

Cover Letter