$147,100 -- $243,050 annually; not specified; not ...
People management experience
Enterprise-level software support
Customer relations management
You will have direct management responsibility for your team's resources, objectives, morale, and culture
Job Summary
You will have direct management responsibility for your team's resources, objectives, morale, and culture.
You will partner with Product, Engineering, and the broader Adobe ecosystem to ensure your customers' needs are heard and prioritized.
You will evaluate key performance indicators to identify trends in organizational health, including customer happiness, operating efficiency, solution adoption, and customer retention.
Matching Summary
You will have direct management responsibility for your team's resources, objectives, morale, and culture.
Salary
$147,100 -- $243,050 annually; Not specified; Not specified
Skills & Requirements
Must-have
People management experience
Enterprise-level software support
Customer relations management
Performance management
Process management
Data analysis
Problem solving
Critical thinking
Adobe Content Management Solutions
Adobe Experience Manager
Adobe Workfront
Nice-to-have
Leading high-performing teams
Helping enterprise customers
Regulated industries experience
Integrity and ethical behavior
Strong organizational skills
Explaining complex concepts simply
Navigating complicated situations professionally
Familiarity with compliance frameworks
Key Requirements
At least 5 years of people management experience
Experience in enterprise-level software support, professional services, or account management
Experience supporting customers in highly regulated industries (preferred)
Direct experience with Adobe's Content Management Solutions (Workfront, AEM) required
Experience with broader Customer Experience Orchestration portfolio (highly desired)