Customer Service Representative

Dogspothotel

Culver City, US
Base: $17.25 - $19.00ph; bonus/equity: tips; benef...
On-site
Handling phones and customers
Welcoming pet parents
Managing check-ins and check-outs
Destination Pet is seeking a Customer Service Representative for their Rover Kennels location in Culver City, CA. The ideal candidate is passionate about both pets and people, has prior customer service experience, and is able to manage various tasks in a lively environment

Job Summary

  • We are revolutionizing the pet industry and looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, managing check-ins/check-outs, handling payments, and ensuring the lobby is clean.
  • Pay starts at $17.25 - $19.00/hour DOE + tips, with part-time health, mental health, and telehealth benefits.

Matching Summary

Match Score: 85

Destination Pet is seeking a Customer Service Representative for their Rover Kennels location in Culver City, CA. The ideal candidate is passionate about both pets and people, has prior customer service experience, and is able to manage various tasks in a lively environment.

Salary

Base: $17.25 - $19.00/hour; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • welcoming pet parents
  • managing check-ins and check-outs
  • handling cash and cards
  • responding to complaints professionally
  • keeping lobby clean and welcoming

Nice-to-have

  • fluent in human and hound
  • part concierge, part chaos coordinator
  • juggling phones, customers, and muddy paws
  • elevate the love and lives of pet families

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter