Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software support
Object oriented programming languages
Read and analyze log files
Handle a queue of support cases, prioritizing issues based on severity and customer impact

Job Summary

  • Handle a queue of support cases, prioritizing issues based on severity and customer impact.
  • Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World).
  • We offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.

Matching Summary

Handle a queue of support cases, prioritizing issues based on severity and customer impact.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming languages
  • read and analyze log files
  • basic SQL syntax
  • API client experience

Nice-to-have

  • creative approach and eager to learn
  • collaborate with Product Managers
  • customer success and user experience
  • flexible work schedules
  • work-life balance and wellbeing

Key Requirements

  • 3+ years in SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming
  • Basic knowledge of SQL syntax
  • Basic experience with API client

Work Rights

Not specified

Tailored Resume

Cover Letter