Sales Manager

Advocateslawcareers

Seattle, WA, United States
Base: $80,000 – $95,000 py; bonus/equity: up to $1...
On-site
3+ years call center management experience
Manage kpis and performance metrics
Hold teams accountable to standards
The role involves leading an Intake Team within a premier personal injury law firm dedicated to representing accident victims with empathy

Job Summary

  • The role involves leading an Intake Team within a premier personal injury law firm dedicated to representing accident victims with empathy.
  • Responsibilities include monitoring key performance indicators like conversion rates and ensuring strict adherence to compliance protocols through regular call audits.
  • The position offers a competitive base salary of $80,000–$95,000 plus up to $15,000 in annual incentives and fully paid health benefits.

Matching Summary

The role involves leading an Intake Team within a premier personal injury law firm dedicated to representing accident victims with empathy.

Salary

Base: $80,000 – $95,000 per year; Bonus/Equity: Up to $15,000 annual performance incentive; Benefits: 100% employer-paid health/dental/vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 3+ years call center management experience
  • Manage KPIs and performance metrics
  • Hold teams accountable to standards
  • Experience with shift-based scheduling
  • Lead hiring and onboarding processes

Nice-to-have

  • Personal injury or legal intake background
  • CRM or case management system familiarity
  • Empathetic communication style
  • Bachelor's degree preferred
  • Conflict resolution skills

Key Requirements

  • 3+ years in call center or intake management
  • Experience managing shift-based teams
  • Proven ability to hire and onboard staff
  • Strong judgment in sensitive client situations

Work Rights

Not specified

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