Indigenous Banking Specialist Part Time

Hecommunitybank

Australia
Hybrid (fully remote with one day in office every fortnight)
Indigenous customer relationships
Culturally appropriate communication
End-to-end customer enquiry handling
Hecommunitybank is seeking a part-time Indigenous Banking Specialist to join their Indigenous Customer Assistance Line, aimed at providing tailored banking services to remote Indigenous Australians. The role involves building relationships with Indigenous communities, delivering exceptional customer service, and ensuring culturally appropriate communication

Job Summary

  • Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia, providing a relevant banking service for remote Indigenous customers.
  • In this role you’ll build and maintain positive relationships with Indigenous customers and communities, ensuring mob have access to the Bank's wide range of products and services.
  • This role is working from home with one day a fortnight in an office, available for candidates from all states.

Matching Summary

Match Score: 85

Hecommunitybank is seeking a part-time Indigenous Banking Specialist to join their Indigenous Customer Assistance Line, aimed at providing tailored banking services to remote Indigenous Australians. The role involves building relationships with Indigenous communities, delivering exceptional customer service, and ensuring culturally appropriate communication.

Skills & Requirements

Must-have

  • Indigenous customer relationships
  • Culturally appropriate communication
  • End-to-end customer enquiry handling
  • Outstanding customer service
  • Financial security and advancement

Nice-to-have

  • Passionate about Indigenous communities
  • Enthusiastic and determined individual
  • Building positive relationships

Key Requirements

  • Highly developed written and verbal communication skills
  • Demonstrated customer and community engagement skills
  • Ability to work in collaboration with stakeholders
  • Strong customer service experience
  • Excellent attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter