As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks, and provide options through education & demonstration of our in-branch technology and digital banking options.
We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality and excellent communication skills.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
exceptional customer service delivery
in-depth customer conversations
process credit product applications
demonstrate in-branch technology
provide effective solutions
champion risk-adverse culture
Nice-to-have
articulate financial terms clearly
holistic customer solutions
genuine interest in career growth
support Aboriginal and/or Torres Strait Islander Peoples
Key Requirements
Full Time Roster (38 hours per week)
Proven experience delivering exceptional Customer Service