Scheduling Coordinator

JCI

High Point, North Carolina, United States
Base: $26-$32 hourly; bonus/equity: not specified;...
Onsite
Service scheduling and dispatching
Customer communication and follow-up
Technician schedule management
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet

Job Summary

  • As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
  • The role involves receiving and scheduling customer service calls, managing technician schedules, and ensuring timely completion of preventative maintenance aligned with forecasting goals.
  • We offer competitive pay, comprehensive benefits from day one, extensive product and cross-training opportunities, and a supportive and collaborative team environment.

Matching Summary

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Salary

Base: $26-$32 hourly; Bonus/Equity: Not specified; Benefits: Competitive benefits package including 401K, medical, dental, and vision care

Skills & Requirements

Must-have

  • Service scheduling and dispatching
  • Customer communication and follow-up
  • Technician schedule management
  • Preventative maintenance coordination
  • Use of NxGen call management system
  • Daily team collaboration and reporting

Nice-to-have

  • Cross-training opportunities
  • Collaborative team environment
  • Employee discount programs
  • Attention to detail
  • Strong interpersonal skills
  • Ability to prioritize multiple tasks

Key Requirements

  • High school diploma or equivalent
  • Two to five years service industry experience
  • Experience managing service operations or scheduling
  • Strong organizational skills
  • Ability to work independently
  • Associate degree preferred
  • Basic project accounting or costing principles experience

Work Rights

Not specified

Tailored Resume

Cover Letter