Senior Manager, Customer Operations

The Integer Group

Base salary + cash-based incentive program; compre...
**
10+ years medical device experience
Bachelor's degree in business
Lead customer operations team
** The Integer Group is seeking a Senior Manager of Customer Operations to lead the Customer Operations team and enhance customer experience through strategic direction and operational excellence. The ideal candidate will have extensive experience in the medical device industry, strong leadership skills, and a focus on customer advocacy. **

Job Summary

  • The Senior Manager provides leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.
  • This role acts as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process while supporting factory direct and enterprise customers.
  • The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, disability, life insurance, and a 401(k) plan with matching contributions.

Matching Summary

Match Score: 75

** The Integer Group is seeking a Senior Manager of Customer Operations to lead the Customer Operations team and enhance customer experience through strategic direction and operational excellence. The ideal candidate will have extensive experience in the medical device industry, strong leadership skills, and a focus on customer advocacy. **

Salary

Base salary and cash-based incentive program; Comprehensive benefits package including medical, dental, vision, disability, life insurance; 80 hours holidays plus annual PTO allotment

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Bachelor's degree in business
  • Lead customer operations team
  • Manage order entry and quoting
  • Drive S&OP forecasting process

Nice-to-have

  • Experience with Oracle or SAP
  • Ability to read design drawings
  • Strong problem-solving skills
  • Cross-functional collaboration expertise
  • ISO certification audit experience

Key Requirements

  • Minimum 10 years in medical device field
  • Bachelor's degree preferred
  • Knowledge of FDA regulations
  • Experience with ISO certification requirements

Work Rights

Not specified

Tailored Resume

Cover Letter