Customer Success Lead - Apac

ElevenLabs

Singapore, Singapore
Remote-first within singapore or australia
10+ years in customer success
Experience with saas
Deep understanding of apac market
ElevenLabs is seeking a Customer Success Lead for their APAC region, responsible for managing a high-performing team to drive customer retention and expansion. The ideal candidate will have extensive experience in Customer Success, particularly within SaaS, and strong leadership capabilities

Job Summary

  • ElevenLabs is transforming how we interact with technology through AI.
  • As Customer Success Lead, you will drive excellence in post-sales outcomes.
  • The company offers a dynamic culture with opportunities for professional development.

Matching Summary

Match Score: 85

ElevenLabs is seeking a Customer Success Lead for their APAC region, responsible for managing a high-performing team to drive customer retention and expansion. The ideal candidate will have extensive experience in Customer Success, particularly within SaaS, and strong leadership capabilities.

Skills & Requirements

Must-have

  • 10+ years in Customer Success
  • Experience with SaaS
  • Deep understanding of APAC market

Nice-to-have

  • Fluent in Mandarin or Japanese
  • Strong analytical skills
  • Passion for developing people

Key Requirements

  • 8+ years of people leadership experience
  • Expertise in CS methodologies
  • Demonstrated success in exceeding renewal goals

Work Rights

Not specified

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