Senior Customer Service Executive 4

PCCW-HKT DataCom Services Ltd

Tsuen Wan, HK, HK
On-site
Excellent cantonese speaking skills
Basic english proficiency
Mandarin chinese language skills
PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Service Executive to provide support through various channels, enhancing customer satisfaction. The ideal candidate should have at least a secondary school education, strong communication skills in Cantonese, basic English, and Mandarin

Job Summary

  • The role involves answering general inquiries and complaints through multiple channels including phone, email, and real-time chat to enhance customer satisfaction.
  • Employees will provide assistance and guidance specifically for users of electronic platforms and mobile applications.
  • Full-time staff enjoy comprehensive benefits including 14 days of paid annual leave, free medical coverage, and product discounts.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Service Executive to provide support through various channels, enhancing customer satisfaction. The ideal candidate should have at least a secondary school education, strong communication skills in Cantonese, basic English, and Mandarin.

Skills & Requirements

Must-have

  • Excellent Cantonese speaking skills
  • Basic English proficiency
  • Mandarin Chinese language skills
  • Proficiency in Chinese input methods
  • Ability to handle customer complaints

Nice-to-have

  • Willingness to work flexible shifts
  • Experience with mobile app support
  • Strong written communication skills

Key Requirements

  • Secondary school education (Form 5) or above
  • Welcome to fresh graduates
  • Good command of Cantonese, basic English, and Mandarin

Work Rights

Not specified

Tailored Resume

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