Assistant Vice President Of It Service Management

Georgetown University

Washington, DC, US
$103,723.00 - $202,778.93; not specified; not spec...
Hybrid
It service management frameworks
Service desk operations
Incident management
Georgetown University offers rigorous academic programs and a commitment to social justice

Job Summary

  • Georgetown University offers rigorous academic programs and a commitment to social justice.
  • The AVP of Service Management is responsible for aligning IT services with university needs.
  • This position fosters a high-performing, customer-centric culture within the IT organization.

Matching Summary

Georgetown University offers rigorous academic programs and a commitment to social justice.

Salary

$103,723.00 - $202,778.93; Not specified; Not specified

Skills & Requirements

Must-have

  • IT Service Management frameworks
  • Service desk operations
  • Incident management
  • Problem management
  • Change management

Nice-to-have

  • Customer-centric culture
  • Process improvement
  • Organizational change

Key Requirements

  • 12+ years of IT experience
  • 5-7 years in senior leadership role
  • ITIL v3 or ITIL 4 certifications
  • Experience with ITSM tools

Work Rights

Not specified

Tailored Resume

Cover Letter