Sales & Crm Business Analyst

Otis

Remote City, CT, USA
$116,000 - $174,000; not specified; not specified ...
Fully remote
Sales customer relationship management platform
Translate stakeholder visions
Document detailed design requirements
The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams

Job Summary

  • The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams.
  • This position is responsible for translating stakeholder visions into actionable, well‑defined features, documenting detailed design requirements, and effectively transitioning work items to development teams for execution.
  • The role allows one to grow in both business heavy as well as technical and digital skillsets, and offers the ability to help evolve both business process and technical solutions across unique business streams.

Matching Summary

The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams.

Salary

$116,000 - $174,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Sales Customer Relationship Management platform
  • translate stakeholder visions
  • document detailed design requirements
  • transition work items to development
  • assess existing business processes
  • facilitate requirements gathering sessions
  • functional design sessions
  • lead documentation of FDDs
  • lead Scrum Team Refinement Sessions
  • present live product demonstrations
  • support QA + UAT testing
  • review, triage, and clarify bugs
  • prepare system release notes
  • assist with sprint planning activities
  • participate in team retrospectives
  • strong experience with Agile methodologies
  • experience with cloud-based solutions
  • experience with data migrations, integrations, APIs

Nice-to-have

  • international talent driven company
  • exposure to broader enterprise applications
  • learn workings of a global business
  • engagement with local stakeholders worldwide
  • grow business and technical skillsets
  • evolve business process and technical solutions
  • international experience a plus
  • balance strategic and tactical thinking
  • highly organized, analytical, detail-oriented
  • strong interpersonal, collaboration, facilitation, negotiation skills

Key Requirements

  • Bachelor’s degree in Computer Science or related field preferred
  • 2+ years of IT experience
  • progressive responsibility in business analysis
  • progressive responsibility in functional design
  • experience leading business process improvements
  • experience preparing and delivering product demonstrations
  • proven ability to facilitate cross-functional, multi-geography workshops
  • ability to evaluate and drive technical solutions
  • excellent written and verbal communication skills
  • exposure to diverse business systems and technologies
  • experience with Microsoft Dynamics 365 (Sales module) strongly preferred
  • experience with Azure DevOps (ADO) preferred
  • authorization to work in the U.S. now and in the future without sponsorship

Work Rights

Authorization to work in the U.S. without sponsorship

Tailored Resume

Cover Letter