Call Center Agent | Concord Hospital Patient Contact Center | Part Time - 20 Hours | Days
Concord Hospital
Concord, US
Answering incoming calls
Scheduling appointments
Updating patient information
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service
Job Summary
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
Responsibilities include answering incoming calls, triaging appropriately, scheduling appointments in the electronic medical record, and obtaining/verifying insurance and demographic information.
The role requires strong computer and keyboard skills, the ability to handle a high call volume environment while maintaining professionalism, and contributes to individual and team goals by maintaining specific call metrics.
Matching Summary
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.