Customer Support Analyst - Compensation

Go Precise

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas software support experience
Customer support for enterprise software
Compensation case management
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions globally

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions globally.
  • The role involves handling a queue of compensation cases, prioritizing issues, collaborating with product managers and development teams, and contributing to knowledge articles.
  • Workday promotes flexible work schedules, career growth, work-life balance, and champions equal opportunities in a diverse and inclusive environment.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions globally.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS software support experience
  • Customer support for enterprise software
  • Compensation case management
  • Cross-team collaboration
  • 24x7 regional shift coverage
  • Knowledge Centered Service contribution

Nice-to-have

  • Creative problem solving
  • Resilience under pressure
  • Flexible work scheduling
  • Empathy and integrity culture
  • Work-life balance focus
  • Career development support

Key Requirements

  • 3+ years SaaS software support
  • 5+ years senior SaaS support
  • Experience with HRIS background
  • Ability to support Compensation solutions
  • Experience managing case queues
  • Workday Bonus Plan eligibility

Work Rights

Not specified

Tailored Resume

Cover Letter