Customer Operations Specialist (Account & Order Management | Engineering Background)

GMP TECHNOLOGIES (S) PTE LTD

Singapore
**
Mechanical engineering diploma or degree
3 years customer-facing experience
Key account management in industrial environments
** GMP Technologies (S) Pte Ltd is seeking a Customer Operations Specialist with a background in engineering to manage strategic customer accounts, focusing on order management and operational efficiency. The ideal candidate should have at least three years of experience in customer-facing roles within industrial or technical environments, alongside strong communication skills and proficiency in relevant software tools. **

Job Summary

  • The role serves as the main operational contact for strategic customers, managing relationships and complex transactions.
  • Candidates will own the full order lifecycle from initial enquiry through to delivery and after-sales support.
  • The position requires coordinating with Sales, Supply Chain, and Finance teams to ensure smooth execution and resolve escalations.

Matching Summary

Match Score: 75

** GMP Technologies (S) Pte Ltd is seeking a Customer Operations Specialist with a background in engineering to manage strategic customer accounts, focusing on order management and operational efficiency. The ideal candidate should have at least three years of experience in customer-facing roles within industrial or technical environments, alongside strong communication skills and proficiency in relevant software tools. **

Skills & Requirements

Must-have

  • Mechanical Engineering Diploma or Degree
  • 3 years customer-facing experience
  • Key Account management in industrial environments
  • Order lifecycle management from enquiry to delivery
  • Proficiency in Microsoft 365 business applications
  • Experience with CRM systems like HubSpot
  • Knowledge of SAP B1 ERP systems

Nice-to-have

  • Strong analytical skills for buying trends
  • Excellent communication and English fluency
  • Ability to quickly learn new software platforms
  • Continuous improvement mindset
  • Cross-functional team coordination skills

Key Requirements

  • Diploma or Degree in Mechanical Engineering
  • Minimum 3 years relevant experience
  • Account operational and Order Management scope exposure
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

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