Customer Concierge - Box Hill

CBA New Digital Businesses Pty Ltd

Box Hill, Australia
Not specified in the job description.
Exceptional customer service delivery
Excellent communication skills
Manage customer expectations
The Customer Concierge position at CBA New Digital Businesses in Box Hill involves providing exceptional customer service as the first point of contact for clients, assisting them with their banking inquiries. Candidates should have a background in customer service, particularly in financial services, retail, or hospitality, and display excellent communication skills. The role emphasizes building personal connections with customers and enhancing their banking experience through education and support

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As Concierge for the [location] Branch of CommBank, you’ll be the face of Commbank & the first person customers speak with to assist them.
  • With us, you’ll help customers make informed financial decisions to achieve their goals.

Matching Summary

Match Score: 85

The Customer Concierge position at CBA New Digital Businesses in Box Hill involves providing exceptional customer service as the first point of contact for clients, assisting them with their banking inquiries. Candidates should have a background in customer service, particularly in financial services, retail, or hospitality, and display excellent communication skills. The role emphasizes building personal connections with customers and enhancing their banking experience through education and support.

Skills & Requirements

Must-have

  • exceptional customer service delivery
  • excellent communication skills
  • manage customer expectations
  • professional demeanor

Nice-to-have

  • interest in financial wellbeing
  • building a career with CommBank

Key Requirements

  • Proven track record of delivering exceptional Customer Service
  • Ideally in Financial Services, Retail or Hospitality
  • Ability to manage customer expectations

Work Rights

Not specified

Tailored Resume

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