Senior Product Manager, Agentic Ai (digital Messaging & Support)

General Motors

Multiple Locations
Hybrid
Agentic ai product strategy
Generative ai capabilities
Digital messaging channels
Drive the product strategy and delivery of agentic and generative AI capabilities across GM’s customer support channels

Job Summary

  • Drive the product strategy and delivery of agentic and generative AI capabilities across GM’s customer support channels.
  • Own the delivery of the multi-year roadmap and backlog for global bots and Agentic AI across various digital messaging channels.
  • Maintain strong Responsible AI and governance practices in collaboration with Legal, Privacy, Security, and Responsible AI teams.

Matching Summary

Drive the product strategy and delivery of agentic and generative AI capabilities across GM’s customer support channels.

Skills & Requirements

Must-have

  • Agentic AI product strategy
  • Generative AI capabilities
  • Digital messaging channels
  • Customer support operations
  • Global bot portfolio management

Nice-to-have

  • Salesforce Service Cloud expertise
  • Automotive industry experience
  • LLM prompt engineering
  • Knowledge Management systems integration

Key Requirements

  • 7+ years of product management experience
  • Bachelor’s degree or equivalent practical experience
  • Experience with conversational AI or bot products
  • Proven ability to partner with cross-functional teams
  • Strong technical fluency
  • Exceptional executive communication skills

Work Rights

Not specified

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