Benefit Integration System Production Support Analyst
RTX
BENGALURU, India
Hybrid
Tier 2 support for benefit systems
Liaison between production, hr, finance, vendors
Communicate system issues to stakeholders
RTX is seeking a Benefit Integration System Production Support Analyst in Bengaluru, India, to support benefit systems for the U.S. population. The role involves technical support, liaising with various stakeholders, and facilitating system improvements within the HR Technology organization
Job Summary
This role will be responsible for supporting Benefit systems for US population (Health and Welfare, Savings Plan, Pension, and HSA).
Ensure the system stakeholders have the proper training and documentation for data entry, reporting, data flow, end to end processes, role and responsibilities, contact information, escalation path, etc. and communicate changes as needed to the stakeholders.
Partner with regional and RTX Corporate HRIS teams to ensure the Global HRIS teams communicate and collaborate successfully on all aspects of system support.
Matching Summary
Match Score: 85
RTX is seeking a Benefit Integration System Production Support Analyst in Bengaluru, India, to support benefit systems for the U.S. population. The role involves technical support, liaising with various stakeholders, and facilitating system improvements within the HR Technology organization.
Skills & Requirements
Must-have
Tier 2 support for Benefit systems
Liaison between Production, HR, Finance, Vendors
Communicate system issues to stakeholders
Develop test cases and analyze results
Understand data flow between HR, Payroll, Benefit systems
Nice-to-have
Intense passion for technology
Ability to learn quickly
Think analytically and apply logic
Exceptional interpersonal skills
Self-starter with initiative
Key Requirements
3+ years of experience
1+ years of experience with HR systems
Bachelor's Degree preferred
Strong knowledge in SQL statement
Strong knowledge of the Software Development Life cycle