Complaints Analyst I (fixed-term 12 Months)

Johnson & Johnson Innovative Medicine

Ciudad Juarez, Chihuahua, Mexico
Product complaint handling
Regulatory reporting decisions
Customer response letters
Under general supervision, the Complaints Analyst will be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards

Job Summary

  • Under general supervision, the Complaints Analyst will be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards.
  • This individual will review documentation from incoming calls, faxes, and emails from all areas of the world and obtain adequate information to ensure proper documentation, investigation, and closure of each complaint.
  • The position will have responsibilities across ETHICON and Cardiovascular and Specialty Solution (CSS) Companies Johnson and Johnson Family of Companies) including a span of multiple product platforms.

Matching Summary

Under general supervision, the Complaints Analyst will be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards.

Skills & Requirements

Must-have

  • product complaint handling
  • regulatory reporting decisions
  • customer response letters
  • clinical and technical evaluation
  • complaint database understanding

Nice-to-have

  • influence and drive change
  • project management experience
  • process mapping experience
  • presentation skills
  • medical device regulations knowledge

Key Requirements

  • BS in computer science, engineering, physical, biological, or natural sciences
  • 0 to 2 years of quality, manufacturing, or regulatory experience
  • Critical thinking and investigation skills
  • Ability to multitask and prioritize
  • Familiarity with quality management system concepts
  • Strong written and verbal communication skills
  • Proficient in reading, writing, and speaking English
  • Familiarity with computers and Windows-based PC applications

Work Rights

Not specified

Tailored Resume

Cover Letter