Parts Interpreter

Terra Industrial New Zealand Limited

Rotorua, New Zealand
Base: competitive salary; bonus/equity: not specif...
Customer-facing role
Parts interpretation and solutions
Use of digital tools like talkdesk and saleslink
As a Parts Interpreter, you will provide accurate parts interpretation and solutions to customers across phone, counter, email, web, and chat

Job Summary

  • As a Parts Interpreter, you will provide accurate parts interpretation and solutions to customers across phone, counter, email, web, and chat.
  • The role offers ongoing training, a competitive salary, subsidised medical insurance, discount fuel card for family use, and access to wellness programs.
  • Terra Cat has a national network of 18 facilities offering the entire Caterpillar product range, supporting a great team environment with active social engagement.

Matching Summary

As a Parts Interpreter, you will provide accurate parts interpretation and solutions to customers across phone, counter, email, web, and chat.

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: $ for $ superannuation contribution to 6%, subsidised medical insurance, discount fuel card, EAP and wellness checks, service awards, employee discounts, PPE and uniform provided

Skills & Requirements

Must-have

  • Customer-facing role
  • Parts interpretation and solutions
  • Use of digital tools like Talkdesk and SalesLink
  • Order processing through to invoicing
  • Collaborative teamwork
  • Strong communication skills

Nice-to-have

  • Ongoing training and career growth
  • Experience with MS Office and ERPs
  • Customer-centric mindset
  • Active social club participation
  • Upselling value-added parts promotions

Key Requirements

  • Experience in heavy diesel or mechanical industry preferred
  • Proven accuracy and strong attention to detail
  • Confidence using MS Office and ERP software

Work Rights

Not specified

Tailored Resume

Cover Letter