Operations Experience Manager

Home Depot

Lebanon, Tn, US
Customer service leadership
Order fulfillment execution
Inbound freight processes
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.
  • This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, and champion a safe working environment.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.

Skills & Requirements

Must-have

  • customer service leadership
  • order fulfillment execution
  • inbound freight processes
  • shrink action plans
  • manager on duty functions
  • safety procedures coaching

Nice-to-have

  • champion GET culture
  • drive associate morale
  • voice of the associate initiatives
  • talent planning input

Key Requirements

  • 1 year of relevant work experience
  • management of people
  • retail operations experience
  • 18 years of age or older
  • legally permitted to work in the United States
  • flexible schedule

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter