Base: $78k to $140k py; bonus/equity: eligible for...
Remote
7+ years professional experience
Leadership or mentoring experience required
Cross-functional team management
The Senior Consumer Experience Strategist drives strategic growth and ensures successful delivery of CX services across a complex book of business
Job Summary
The Senior Consumer Experience Strategist drives strategic growth and ensures successful delivery of CX services across a complex book of business.
This role is pivotal in fostering client retention, identifying upsell opportunities, and enabling the adoption of best practices to enhance overall consumer experiences.
The position offers a pay range of $78K to $140K per year with eligibility for an annual bonus incentive plan and comprehensive benefits.
Matching Summary
The Senior Consumer Experience Strategist drives strategic growth and ensures successful delivery of CX services across a complex book of business.
Salary
Base: $78K to $140K per year; Bonus/Equity: Eligible for annual bonus incentive plan; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
7+ years professional experience
Leadership or mentoring experience required
Cross-functional team management
Client book of business retention
KPI accountability and analysis
Nice-to-have
Experience with Health & Welfare Benefits
Passion for continuous learning
Resourceful creative problem solver
Strong relationship management skills
Availability to travel up to 15%
Key Requirements
Bachelor's Degree in Management, Communication, English, Graphic Design or similar field
7+ years of applicable professional experience in a similar industry
Required leadership or mentoring experience
Proficiency in Microsoft Office products including OneNote, Excel, Word, and PowerPoint