Conseiller En Service Client - H/f

Convers

Nice, France
On-site
Active listening techniques
Handling objections
Complaint management
You will handle customer requests by phone and email, advising and informing clients on products and services

Job Summary

  • You will handle customer requests by phone and email, advising and informing clients on products and services.
  • You will manage complaints and incidents, proposing solutions and following up until resolution.
  • You will contribute to customer satisfaction and loyalty by proposing adapted actions and improving the customer experience.

Matching Summary

You will handle customer requests by phone and email, advising and informing clients on products and services.

Skills & Requirements

Must-have

  • Active listening techniques
  • Handling objections
  • Complaint management
  • CRM and internal tools
  • Client satisfaction and loyalty

Nice-to-have

  • Adapt discourse to client needs
  • Improve customer experience
  • Continuous improvement participation
  • Teamwork and goal achievement

Key Requirements

  • BAC +2 minimum education
  • 1-3 years of experience in customer relations
  • Proficiency in Office Suite, CRM, and internal tools
  • Knowledge of compliance rules and relational best practices

Work Rights

Not specified

Tailored Resume

Cover Letter