Flexible and collaborative work culture (specific work mode not defined)
5 years experience management experience
Qualtrics survey platform proficiency
Global team collaboration skills
Northern Trust Corporation is seeking a Senior Client Experience (CX) Analyst with extensive experience in Experience Management (XM) and proficiency in Qualtrics. The role emphasizes collaboration across global teams to enhance customer journeys through data analysis and actionable insights
Job Summary
The Senior CX Analyst will lead the design and analysis of global Experience Management programs using Qualtrics to identify customer pain points.
This role requires collaborating with three distinct business units to deliver actionable insights that enhance customer journeys across diverse regions.
Northern Trust offers a comprehensive benefits package including retirement plans, health coverage, and a discretionary bonus program with potential equity components.
Matching Summary
Match Score: 85
Northern Trust Corporation is seeking a Senior Client Experience (CX) Analyst with extensive experience in Experience Management (XM) and proficiency in Qualtrics. The role emphasizes collaboration across global teams to enhance customer journeys through data analysis and actionable insights.
Salary
Base: $90,820 - $154,280 USD; Bonus/Equity: Discretionary bonus program may include equity component; Benefits: Comprehensive package including 401k, pension, medical, dental, vision, and paid time off