Customer Success Manager

AvePoint

Richmond, United States
On-site
Develop success plans for accounts
Coordinate support efforts
Manage enterprise-level accounts
AvePoint is seeking a Customer Success Manager in Richmond, United States, to drive customer engagement and technology adoption. The ideal candidate will possess a blend of sales and technical skills to foster relationships with enterprise-level accounts and support product onboarding and retention

Job Summary

  • The role focuses on generating repeatable strategies for technology adoption across the AvePoint Confidence Platform.
  • Success is measured by creating metrics that support product on-boarding, adoption, retention, and satisfaction goals.
  • Candidates must shepherd existing customers through contract renewal cycles while collaborating closely with sales teams.

Matching Summary

Match Score: 85

AvePoint is seeking a Customer Success Manager in Richmond, United States, to drive customer engagement and technology adoption. The ideal candidate will possess a blend of sales and technical skills to foster relationships with enterprise-level accounts and support product onboarding and retention.

Skills & Requirements

Must-have

  • Develop success plans for accounts
  • Coordinate support efforts
  • Manage enterprise-level accounts
  • Align product line to business needs
  • Utilize net promoter score metrics

Nice-to-have

  • Trusted advisor relationship building
  • Technical guidance and recommendations
  • Cross-functional stakeholder liaison
  • Agility and passion for teamwork

Key Requirements

  • Experience with full sales cycle strategy
  • Ability to liaise between internal and external stakeholders
  • Understanding of technical account portfolio management

Work Rights

Not specified

Tailored Resume

Cover Letter