Command Center

DXC Technology Australia & New Zealand

Riyadh, Saudi Arabia
Monitor it infrastructure and services
Detect and escalate incidents
First-level triage and troubleshooting
Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems

Job Summary

  • Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.
  • Detect, log, and escalate incidents and alerts in accordance with standard operating procedures (SOPs) and SLAs.
  • Participate in shift-based operations (including night/weekend shifts, if required).

Matching Summary

Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.

Skills & Requirements

Must-have

  • Monitor IT infrastructure and services
  • Detect and escalate incidents
  • First-level triage and troubleshooting
  • Communicate system outages
  • Maintain incident tickets and logs
  • Participate in shift-based operations

Nice-to-have

  • Collaborate with support teams
  • Foster inclusive environment
  • Prioritize in-person collaboration
  • Support wellbeing and productivity

Key Requirements

  • Bachelor's degree in IT or related field
  • 0-1 years of IT support experience
  • Basic IT infrastructure knowledge
  • Familiarity with monitoring tools
  • Understanding of ITSM tools
  • Awareness of ITIL processes

Work Rights

Not specified

Tailored Resume

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