This role is responsible for managing escalated customer complaints companywide and determining appropriate courses of action to ensure effective resolution
Job Summary
This role is responsible for managing escalated customer complaints companywide and determining appropriate courses of action to ensure effective resolution.
The successful candidate will lead a team, develop policies, and collaborate with internal partners to maintain service standards and positive customer relationships.
Wells Fargo emphasizes a culture that balances strong customer relationships with rigorous risk mitigating and compliance-driven disciplines.
Matching Summary
This role is responsible for managing escalated customer complaints companywide and determining appropriate courses of action to ensure effective resolution.
Skills & Requirements
Must-have
FINRA Series 7 license required
FINRA Series 9 and 10 or 24 license
Manage complex customer complaints
Lead team of escalations staff
Resolve internal and external disputes
Nice-to-have
Process improvement initiatives
Strong stakeholder relationship management
Mentoring and talent development skills
Proactive risk monitoring experience
Key Requirements
4+ years Customer/Investor-facing experience
2+ years leadership experience
FINRA supervisory license (Series 7, 9, 10, or 24)
Bachelor's Degree preferred
Experience in Financial Services or Credit Card industry