Senior Customer Service Lead

MGT Insurance Company

Denver, CA, United States
Base: $140,000-$180,000 annual; bonus/equity: bonu...
On-site
5+ years experience in customer service
3+ years direct cs leadership role
Experience owning cs tech stack
MGT is an AI-driven neo-insurer seeking a visionary leader to evolve commercial P&C insurance through modern technology

Job Summary

  • MGT is an AI-driven neo-insurer seeking a visionary leader to evolve commercial P&C insurance through modern technology.
  • The role involves leading a team of Customer Success Representatives while defining the CS function and shaping internal tooling.
  • Candidates must demonstrate strong data fluency to build reporting infrastructure that enables strategic insights for executive audiences.

Matching Summary

MGT is an AI-driven neo-insurer seeking a visionary leader to evolve commercial P&C insurance through modern technology.

Salary

Base: $140,000-$180,000 annual; Bonus/Equity: Bonus + equity included; Benefits: Competitive salary and benefits package

Skills & Requirements

Must-have

  • 5+ years experience in customer service
  • 3+ years direct CS leadership role
  • Experience owning CS tech stack
  • Strong data fluency for metrics interpretation
  • AI/agentic solutions adoption capability

Nice-to-have

  • Insurtech or fintech background preferred
  • Intercom platform experience strongly preferred
  • Entrepreneurial spirit in dynamic settings
  • Ability to build playbooks in ambiguity
  • Curiosity about AI tools for efficiency

Key Requirements

  • 5+ years total experience with 3+ years as CS leader
  • Direct management experience in high-growth startup environment
  • Proven track record of building CS tech stacks
  • Ability to thrive in fast-paced, ambiguous environments

Work Rights

Not specified

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