Member Experience Manager

Eosfitness

Henderson, NV, US
$16—$18 usd ph
On-site
Deliver best-in-class service
Address member concerns
Resolve billing issues
EōS Fitness is seeking a Member Experience Manager in Henderson, NV, to enhance member satisfaction and support the front desk team. The ideal candidate will have a strong background in customer service and leadership, embodying the company's core values while ensuring a positive gym experience for members

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Henderson, NV, to enhance member satisfaction and support the front desk team. The ideal candidate will have a strong background in customer service and leadership, embodying the company's core values while ensuring a positive gym experience for members.

Salary

$16—$18 USD

Skills & Requirements

Must-have

  • deliver best-in-class service
  • address member concerns
  • resolve billing issues
  • respond to member feedback
  • train and motivate front desk staff

Nice-to-have

  • model core values
  • inspire team
  • support facility operations

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter