Business Support Officer

16

Not specified; benefits: 26 weeks pyid pyrental le...
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Knowledge of telco technologies
Troubleshoot using osi model
Clear and confident communication skills
** Aussie Broadband is seeking a Business Support Officer to provide organized, people-focused support to customers and colleagues, particularly in troubleshooting and resolving technical issues related to telco services. The ideal candidate will possess knowledge of telecommunications technologies and demonstrate strong communication and problem-solving skills, all while embodying the company's values of inclusion, diversity, and community engagement. **

Job Summary

  • You will confidently manage frontline diagnostics and service requests across voice and data services while resolving issues within agreed SLAs.
  • The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • Aussie Broadband is a B Corp Certified company that values inclusion, diversity, and maintaining the highest standards for social and environmental performance.

Matching Summary

Match Score: 75

** Aussie Broadband is seeking a Business Support Officer to provide organized, people-focused support to customers and colleagues, particularly in troubleshooting and resolving technical issues related to telco services. The ideal candidate will possess knowledge of telecommunications technologies and demonstrate strong communication and problem-solving skills, all while embodying the company's values of inclusion, diversity, and community engagement. **

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109/month; 20% off mobile services

Skills & Requirements

Must-have

  • Knowledge of telco technologies
  • Troubleshoot using OSI model
  • Clear and confident communication skills
  • Proactive problem-solving approach
  • Ability to work independently

Nice-to-have

  • CCNA, NSE4, or CompTIA A+ certification
  • Experience with Hosted PABX and MPLS
  • Collaborative team working style
  • Curiosity about new technologies
  • Strong organisation and time-management

Key Requirements

  • Knowledge of telco technologies preferred
  • Certifications like CCNA or NSE4 preferred
  • Willingness to learn quickly and adapt

Work Rights

Not specified

Tailored Resume

Cover Letter