Client Experience Leader - Crystal Lake

Tricoci Salon & Spa

Crystal Lake, ,
Base: competitive pyy; bonus/equity: not specified...
On-site
Client service leadership
Team scheduling proficiency
Point-of-sale software use
As a Client Experience Leader, you will be the first point of contact for clients and play a crucial role in creating a warm, welcoming, and seamless experience while leading shifts and supporting the Client Experience Specialist team

Job Summary

  • As a Client Experience Leader, you will be the first point of contact for clients and play a crucial role in creating a warm, welcoming, and seamless experience while leading shifts and supporting the Client Experience Specialist team.
  • The role includes responsibilities such as scheduling clients, achieving KPI targets, championing the brand, facilitating communication, training team members, and managing staff schedules to ensure optimal coverage.
  • Employees enjoy competitive pay, significant discounts on services and retail, comprehensive health insurance, company matching 401(k), wellness benefits, paid leave, and growth opportunities within a diverse and inclusive environment.

Matching Summary

As a Client Experience Leader, you will be the first point of contact for clients and play a crucial role in creating a warm, welcoming, and seamless experience while leading shifts and supporting the Client Experience Specialist team.

Salary

Base: Competitive pay; Bonus/Equity: Not specified; Benefits: Employee discounts, comprehensive health insurance, 401(k) matching, wellness benefits, paid leave

Skills & Requirements

Must-have

  • Client service leadership
  • Team scheduling proficiency
  • Point-of-sale software use
  • Cash and credit transaction handling
  • Shift leadership and key holding
  • Customer experience management

Nice-to-have

  • Strong communication and interpersonal skills
  • Ability to diffuse escalations
  • Passion for beauty and wellness
  • Professional appearance and demeanor
  • Ability to thrive in fast-paced environment
  • Mobile customer experience via headset and tablet

Key Requirements

  • Minimum 2 years customer-facing experience
  • Experience in spa/salon, hospitality, or retail
  • Strong shift leadership skills
  • Proficiency in team scheduling processes
  • Ability to work evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter