Operations Solutions And Service Management, Specialist

AIA Group

**
5-6 years relevant experience
3 years management experience
English and chinese language proficiency
** AIA Group is seeking an Operations Solutions and Service Management Specialist to enhance operational efficiency and compliance with regulatory requirements. The ideal candidate will have a strong background in operations management, problem-solving skills, and a commitment to improving service delivery while contributing to a healthier future for communities. **

Job Summary

  • The role focuses on delivering high-quality services while ensuring strict compliance with legislative obligations and internal benchmarks.
  • Candidates will manage service providers and oversee daily operations to optimize resource allocation and enhance overall team efficiency.
  • The position involves conducting thorough investigations into inquiries and complaints to identify patterns and recommend process enhancements for customer satisfaction.

Matching Summary

Match Score: 75

** AIA Group is seeking an Operations Solutions and Service Management Specialist to enhance operational efficiency and compliance with regulatory requirements. The ideal candidate will have a strong background in operations management, problem-solving skills, and a commitment to improving service delivery while contributing to a healthier future for communities. **

Skills & Requirements

Must-have

  • 5-6 years relevant experience
  • 3 years management experience
  • English and Chinese language proficiency
  • Process improvement implementation
  • Vendor performance assessment

Nice-to-have

  • Strong analytical problem-solving skills
  • MS Office proficiency
  • Collaborative stakeholder engagement
  • Digitalization mindset
  • Commitment to sustainability goals

Key Requirements

  • University graduate degree required
  • Minimum 5-6 years of relevant experience
  • Minimum 3 years of management experience
  • Good command of English and Chinese
  • Relevant license if job involves regulated activities

Work Rights

Not specified

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