Vice President, Senior Incident Manager (sio)

Bank of New York Mellon

Pittsburgh, PA, United States
Not specified; not specified; generous pyid leaves...
On-site
Servicenow incident workflow management
Moogsoft aiops event correlation
Prometheus and grafana observability tools
The Bank of New York Mellon is seeking a Vice President, Senior Incident Manager to lead production support for enterprise systems and ensure operational integrity, particularly during critical hours. The ideal candidate will have extensive IT operations experience, strong technical skills, and a focus on compliance, with responsibilities including incident response, problem management, and effective communication with clients and stakeholders

Job Summary

  • This role is crucial for minimizing client impact during the critical Golden hours shift from 4PM to 10PM ET.
  • The Senior Incident Manager leads production support efforts by coordinating internal and external technical resources to maintain operational integrity.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence.

Matching Summary

Match Score: 85

The Bank of New York Mellon is seeking a Vice President, Senior Incident Manager to lead production support for enterprise systems and ensure operational integrity, particularly during critical hours. The ideal candidate will have extensive IT operations experience, strong technical skills, and a focus on compliance, with responsibilities including incident response, problem management, and effective communication with clients and stakeholders.

Salary

Not specified; Not specified; Generous paid leaves including volunteer time

Skills & Requirements

Must-have

  • ServiceNow incident workflow management
  • Moogsoft AIOps event correlation
  • Prometheus and Grafana observability tools
  • IBM MQ messaging middleware expertise
  • Root cause analysis frameworks

Nice-to-have

  • ITIL Foundation or higher certification
  • Incident and Problem Management certifications
  • Client-facing reporting skills
  • Resiliency initiative leadership

Key Requirements

  • Bachelor's degree in computer science engineering or related discipline
  • 8-10+ years in IT operations experience
  • At least three years dedicated to problem management or root cause analysis

Work Rights

Not specified

Tailored Resume

Cover Letter