Customer Care Specialist Senior

IRCCS Istituto Clinico Humanitas

Castellanza, Italy
On-site
5 years customer care experience in hospital settings
Team supervision and coordination skills
Patient complaint and critical situation management
The role combines operational and managerial responsibilities to ensure an excellent patient experience within a leading Italian healthcare group

Job Summary

  • The role combines operational and managerial responsibilities to ensure an excellent patient experience within a leading Italian healthcare group.
  • Key duties include supervising the customer care team, monitoring service performance through KPIs, and managing critical patient complaints.
  • Candidates will collaborate with various hospital units to improve processes and support the implementation of new service standards.

Matching Summary

The role combines operational and managerial responsibilities to ensure an excellent patient experience within a leading Italian healthcare group.

Skills & Requirements

Must-have

  • 5 years customer care experience in hospital settings
  • Team supervision and coordination skills
  • Patient complaint and critical situation management

Nice-to-have

  • Strong empathy and communication abilities
  • Process improvement collaboration
  • Junior staff training and mentoring

Key Requirements

  • Minimum 5 years of hospital customer care experience
  • Proven experience in team management and coordination
  • Proficiency with CRM tools and office software

Work Rights

Not specified

Tailored Resume

Cover Letter