Help Desk Specialist

Booz Allen Hamilton

Rome, NY, United States
Base: $52,900.00 to $108,000.00; bonus/equity: not...
Hybrid
Tier i and ii technical support
24/7 shift rotation
Experience with itil processes
This role demands flexibility and technical competence while delivering exceptional support to mission partners

Job Summary

  • This role demands flexibility and technical competence while delivering exceptional support to mission partners.
  • You will manage and resolve help desk tickets while adhering to Service Level Agreement guidelines.
  • Booz Allen offers a comprehensive benefits package including health, life, and professional development opportunities.

Matching Summary

This role demands flexibility and technical competence while delivering exceptional support to mission partners.

Salary

Base: $52,900.00 to $108,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier I and II technical support
  • 24/7 shift rotation
  • experience with ITIL processes

Nice-to-have

  • experience with JIRA and Confluence
  • knowledge of cloud technologies
  • excellent organizational skills

Key Requirements

  • TS/SCI clearance
  • IAT Level II DoD 8570 Certification
  • high-demand help desk experience

Work Rights

Not specified

Tailored Resume

Cover Letter