Policy Specialist

196

Melbourne, Australia
Not specified; not specified; generous discounts +...
Fully remote
Customer service experience required
Strong communication skills essential
Manage premium-related enquiries
You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies

Job Summary

  • You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies.
  • The role involves managing premium-related enquiries and outstanding balances while maintaining strong relationships with clients.
  • EML offers a diverse team culture, flexible work arrangements up to 3 days from home, and comprehensive employee benefits.

Matching Summary

You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies.

Salary

Not specified; Not specified; Generous discounts and incentive scheme included

Skills & Requirements

Must-have

  • Customer service experience required
  • Strong communication skills essential
  • Manage premium-related enquiries
  • Resolve outstanding balances
  • Apply relevant legislation compliance

Nice-to-have

  • Workers compensation background preferred
  • Understanding of financial concepts
  • Experience in regulated environment
  • Ability to explain complex info
  • High attention to detail

Key Requirements

  • Experience in customer service or debt collection
  • Confident managing conversations around payments
  • Comfortable working with systems and processes

Work Rights

Not specified

Tailored Resume

Cover Letter