Complaints Analyst I (fixed-term 12 Months)

Johnson & Johnson

Ciudad Juarez, Chihuahua, Mexico
Bs in computer science or engineering
0 to 2 years quality experience
Strong english written communication skills
This role is responsible for maintaining quality processes associated with product complaint handling to ensure compliance with worldwide regulations

Job Summary

  • This role is responsible for maintaining quality processes associated with product complaint handling to ensure compliance with worldwide regulations.
  • The individual will review documentation from global sources, perform investigations, and make sound regulatory reporting decisions for multiple product platforms.
  • Candidates must possess strong critical thinking skills and the ability to effectively communicate with worldwide complaint groups and internal departments.

Matching Summary

This role is responsible for maintaining quality processes associated with product complaint handling to ensure compliance with worldwide regulations.

Skills & Requirements

Must-have

  • BS in computer science or engineering
  • 0 to 2 years quality experience
  • Strong English written communication skills
  • Knowledge of GDP CAPA practices
  • Ability to investigate root causes

Nice-to-have

  • Siebel Complaint Management System experience
  • Project management experience
  • Process mapping experience
  • Presentation skills development
  • Influence and drive change capability

Key Requirements

  • Bachelor's degree required
  • 0-2 years regulated industry experience
  • Proficiency in English language
  • Familiarity with Windows applications
  • No specific visa requirement mentioned

Work Rights

Not specified

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