Specialist, Servicenow Platform Operations - Instance Management

Imsapharma Com Ar

Hyderabad, India
Hybrid
Servicenow platform operations
Tier 2 and tier 3 support
Service catalog item management
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications, coordinate problem investigations, and support release activities.
  • Be part of a team that creates custom software to tackle global health threats and drives innovation through data, analytics, and insights.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • Tier 2 and Tier 3 support
  • Service Catalog Item management
  • Release support and migration
  • Environment management (prod/non-prod)
  • SDLC and technical documentation

Nice-to-have

  • Agile development methodologies
  • Passion for data and analytics
  • Ethical integrity and forward momentum

Key Requirements

  • 3+ years ServiceNow support experience
  • CMDB, ITSM, Flows/sub-flows/flow actions expertise
  • Instance observer or advanced administration
  • ITIL processes and best practices knowledge
  • Bachelor's degree in CS/IT or related field

Work Rights

Not specified

Tailored Resume

Cover Letter