As a Sr. Manager of IT Operations, you will lead a high-performing team to ensure efficient IT service delivery, compliance, and support across Concentrix and client-owned infrastructure
Job Summary
As a Sr. Manager of IT Operations, you will lead a high-performing team to ensure efficient IT service delivery, compliance, and support across Concentrix and client-owned infrastructure.
Your strategic vision and detailed execution will foster a secure and innovative environment for our global technology services.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Matching Summary
As a Sr. Manager of IT Operations, you will lead a high-performing team to ensure efficient IT service delivery, compliance, and support across Concentrix and client-owned infrastructure.
Skills & Requirements
Must-have
Manage severity 1 issues
Ensure adherence to SLAs
PCI and HIPAA compliance
Implement security controls
Conduct BCP tests
Maintain system compliance
Provide L2/L3 support
Nice-to-have
Solution-focused
Tech-powered
Intelligence-fueled
Curious and willing to learn
Go beyond WOW for customers
Key Requirements
15+ years of relevant experience
Bachelor's Degree or equivalent
ITIL V3, MCSE, CCNA certifications preferred
Expertise in Windows server systems
Deep understanding of ITIL framework
Proven capabilities in problem and incident management